Posts Tagged customer
Help contacting Target Customer Service? Phone/Closed. Email/Not Sending. PISSED!?
Posted by in Fax Email on October 27, 2011
By OMFG!: Help contacting Target Customer Service? Phone/Closed. Email/Not Sending. PISSED!?
Does anyone have an actual email address or, better yet, a fax number for Target?
Today, I went to the Niles Target Store and it was a NIGHTMARE.
The woman at checkout was utterly incompetent, unable to converse in Understandable English (She is SouthEast Asian/Indian and NOT fluent in English.) OR use the Register/Scanning Equipment. She was overwhelmed with just scanning items.
I was about to leave when she informed me that she didn’t scan the Toilet Paper that I had put on the counter for her to scan so I had to back up as she ran a SECOND transaction through…
Then I get home and find that she never put the Greeting Cards I had purchased in the bag.
✖ I tried to call Customer Service and they are closed on Weekends.
✖ I tried to email “My Store Experience” and it is refusing to send, stating:
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Oops, there was a problem.
Please correct the following 1 issue:
please enter valid questions & comments
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I tried to send an email through both Apple Safari Browser AND Microsoft’s Internet Explorer and it states the same problem.
✖ I tried to email Corporate and the same error comes up.
✖ I tried to shorten my statement and the same error comes up.
They SEVERELY limit the Characters in the Comment Field, so it’s hard to get any actual message across, AND they don’t have any identifying information on the Two Receipts I have, so other than “The Indian Woman that can’t speak english”, I can’t identify the individual that should be fired or at least moved away from having to have contact with Customers. Some place quiet where she can’t harm herself…
So anyways, I’m just trying to find a way to contact Target Customer Service, since it seems as if they want to keep their complaint numbers low by making goddamned sure that no one can actually FILE a complaint!
Does anyone have an actual email address or, better yet, a fax number for Target?
This is the message I wish to email to them:
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I have never encountered a worse employee at ANY store I have ever shopped at, and that includes the stores that hire the Developmentally Disabled through an outreach program.
The woman that checked me out was not fluent in English, she was Southeast Asian/Indian, and was not only unable to properly communicate with an English-speaking customer base but was unable to properly use the Register/Scanner, becoming exceedingly flustered at the simple act of ringing up a customer.
After I paid, she stopped me and told me that she hadn’t charged me for the LARGE package of Toilet Tissue that I had put up on the counter for her to scan so as the line behind me grew longer and longer, she had to initiate a 2nd transaction.
I’m not complaining that I had to pay for the Toilet Tissue, I’m complaining because I had made sure that it was right up where she could scan it and assumed that she would be unable to miss the almost meter long bundle in front of her. Then I get home and discover that she never put the Greeting Cards I was charged for in any of the bags.
So now I must either eat the $ 6.00 or screw up my schedule and go back, stand in line at customer service, and argue with them regarding the legitimacy of my situation and convince them that I’m not trying to scam them out of two greeting cards.
This is utterly unacceptable.
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Answer:
Answer by g
The employee made a mistake; people do that sometimes. I understand your frustration, but unfortunately it will happen from time to time.
You might consider writing them an actual letter rather than email – I would imagine email addresses change as employees come and go, and are too easily overlooked or deleted. A letter to the store manager should suffice.
Answer by smart n sassy
without reading your whole post I am going to let you know that I read an article saying that b/c they were offering a high end designers items at a very low cost, their web site crashed and they have been having problems ever since. Apparently they were not able to fill all the orders and they are now returning people’s money. The stores were also having problems in customer service as well.
Answer by syn
I don’t have an answer, but I’ve been having problems with them as well. Tried calling to fix an online order. They have a little timer that says you have 30 minutes to correct your online order, but my particular issues needed to be fixed over the phone, as the website stated. So, after 25 minutes on hold, and by the time I was able to explain the issue (3 or 4 times, I might add), the customer service rep told me that it was too late to do anything. His resolution was for me to wait until my order arrived in the mail and then just tell them I don’t want it. How on Earth is that going to fix anything? Completely useless. Ever since they revamped their website, I’ve had nothing but problems, starting with my baby registry. And being a web designer/developer myself, it’s just that much more irritating that they are having so many issues.
I just sent them an email through their, yes very limited, contact form. I was searching for a way to email them directly, but not having luck finding an email address. If someone replies and I can snag one, I will definitely share it here.
Sorry this isn’t an answer, but I’m glad it’s not just me that’s outraged with Target right now.
Please leave your answer in the comments! Thanks.
Q&A: Paypal double charged my bank account. What exactly do I need when I call customer service?
Posted by in Fax Email on August 22, 2011
By Sally Cat: Paypal double charged my bank account. What exactly do I need when I call customer service?
What do I need in front of me while calling customer service? I can not fax anything, but can I email them my bank statement? Or maybe even just use regular mail?
Selected answer:
Answer by E&L
If you call your bank’s customer service they should be able to see the same reference number for the same paypal transaction. They will advise you that you will need to make your request thru the bank or paypal to have the reversal made. You can start with the paypal vendor who did the transaction, they may be able to easily see and reverse the double billing . . . that is the same thing you bank will do.
What do you think? Answer below please!
Online Customer Management/Invoicing?
Posted by in Fax Online on April 27, 2011
Question by Brit: Online Customer Management/Invoicing?
I’m trying to convince the owner of a business I work for that he needs a bit more organization.
This is what I’m looking for.
A web based client management portal. (The owner doesn’t trust computer hard drives)
This is what I want it to do:
Invoicing Capability (Preferably one that has a customer side as well)
Ability to create own invoice template
File storing (I am trying to go completely virtual. I want to be able to scan or fax receipts, estimates, etc and place them in an online customer folder.)
Ability to import multiple customer information (I don’t want to have to add each of my clients one by one)
Ability to import a parts list. (I work for an engine repair company.)
I’ve found a system that will allow me to select the parts/labor/etc that I want during invoice creation, but it won’t let me import MY excel-based parts list. I’m not putting in 6500+ line items in one by one.
I want to be able to send invoices by email and fax, if a customer side is not available.
I also need fax-to capabilities. Customers often fax me signed estimates, etc and I need it to go to the portal so I can acknowledge it, and file it.
I’m not interested in free online portals (they never are reputable). Nor do I want one still in the beginning phase.
I need unlimited invoicing and client options.
What are some systems that you other small business owners use? And do they do what I’ve described?
Thanks in advance!
Answer:
Answer by bengochia wiker
It’s AMAZING check it below. http://seekitnow.info/79613/customer-management
Answer by Bob
The information you have give is great and i hope you get what you want.
Please Add your own answer in the comments!
Anyone have problems with Minimed customer service?
Posted by in Fax Service on February 13, 2011
Question by mar11wins2: Anyone have problems with Minimed customer service?
I have been on the Minimed since Jan. this year and love the pump but I have been treated so badly by the reps at Medtronic that I almost want to go back to shots at times. This one rep named Paula has not only not processed my supplies but lied to me about lack of faxes from my doctor which I can prove she lied because I was there when they sent 3!! AND, she has hung up on me, told me she will get to my order when she “feels like it” and even called me names. She had me in tears…I have never been treated like that!!
Anyone else having problems with Minimed? Also, if so….please tell me your story and whether you stick with them or have/or are going onto another company.
Best answer:
Answer by **STARR**
i have never had any problems with minimed. and neither has my mom. i’ve been using minimed supplies for over 9 years and my mom 23 years. that rep should definitely and hopefully is out of a job if you’ve complained. i have talked to a lot of people over the years at that company and yes, both me and my mom have come across some not so great reps, but most of them are very helpful and friendly. i hope you filed a complaint with her supervisor. no one should be treated like that.
there’s bound to be some bad reps anywhere you go anyways. some people just shouldn’t work in customer service.
Answer by dingding
Yes, I’ve had problems with their reps not wanting to bother with contacting my insurance company to see if things are covered. They make me do everything myself and then question me about what the insurance rep said. I’ve been trying to get CGMS for months, and we keep going around in circles because they won’t just pick up the phone and have a conversation with them. But I’ve heard the other companies are worse, so I haven’t switched, plus my insurance company only covers Minimed.
Answer by allicat
I have a Minimed pump and have been using their products for the last 10 years. And over the last 10 years I have had a run in with a few nasty reps, but for the most part it has been a good experience. If I were you I would call the # and ask to speak to her supervisor. Tell that person what is going on and that you do not want this person handling your case. If that does not work call back and ask to speak to someone else. It’s a little work but you will win when you don’t ever have to deal with that ugly person again.
Give your answer to this question please!
FAQ: Bad customer service from my ins agent? or am I over-reacting?
Posted by in Fax Service on February 11, 2011
Ask by megannichole@rocketmail.com: Bad customer service from my ins agent? or am I over-reacting?
Insurance is expensive when you are young. So as a 17 and 18 year old female with no claims I was with safe auto insurance company. When I turned 19 I decided to shop my car and life insurance. I contacted a Nationwide insurance representative that lived within twenty minutes of my apartment. I gave her my info for an auto quote on the phone and I decided that it sounded like a good deal. We bounded the coverage over the phone and I faxed her my prior insurance.
Issue 1: She redirected me to another local agent for a life insurance quote… shouldn’t she know about all Nationwide products since she is a Nationwide agent?? Why should I have two different agents with the same company?
Issue 2: I faxed her my first prior insurance in January. In late January I received a letter saying she needed my prior insurance so I snail mailed it to her. I never heard from her regarding it.
Issue 3: She never returns my calls.
Issue 4: Today I received a letter from Nationwide corporate saying my insurance is being cancelled… for guess what, NOT PROVIDING PROIR INSURANCE PROOF…
Issue 5: I moved, sent her my new contact info and she never updated it on my account.
I am not one to complain. But I am ticked. Should I write a letter to nationwide regarding my agent? Or should I just move onto a new company? Or am I just over reacting?
Best answer:
Answer by mbrcatz
You mean car insurance, right? Because health and life insurance is very, very cheap when you are young.
1. If she’s not licensed to sell life insurance, she cannot sell you life insurance. Life insurance and car insurance require two different licenses. Most likely, that life insurance agent she referred you to, CANNOT sell you car insurance. MOST agents sell one kind, or the other, but not both.
2. You could always confirm with her.
3. This is DEFINATELY poor customer service. You should receive a return call within 5 business hours.
4. Call the 800 number of Nationwide – show them the fax confirmation sheet, proving that you sent it in twice already.
5. This is also something that SHE should be handling – preferably, right, the first time. If you are happy with Nationwide, and just don’t like the agent, you should probably see if you can find another Nationwide agent near you (use their agent locator on the web page) to take over your policy – minimal hassle.
If you’re not happy with Nationwide, THEN you can shop for a new agent.
Answer by Jazzy_Lady29
The first issue is standard practice, as the agent may be licensed to sell auto insurance, but not health and life insurance. Example I am a licensed health and life insurance agent, but I don’t have a license to sell auto insurance. So that would be the first issue. Nothing she can do about that.
Your other issues are definitely customer service related and I would be highly upset as well. The agent should have been in contact with you and kept you abreast of any items missing for your policy. I would complain about the agent and make sure I received some form of assurance that my policy would not be canceled due to a negligent agent!
Answer by ibu guru
1. Send a letter to Nationwide detailing the dates on which you gave your agent the various copies of your prior insurance, and enclose another copy of the prior insurance along with copies of your correspondence (cover letters, fax cover sheets) to your agent. Enclose proof you notified the agent of change of address, even if it is a printout of an email. They will deal with your recalcitrant agent. If you send a copy of all this to your state’s insurance department, they might institute state disciplinary proceedings against this agent, too.
2. Never expect one insurance agent to handle auto, life, homeowners, etc, insurances. Each kind of insurance requires a different state license! Few, if any, have licenses in every line of insurance there is. Furthermore, agents for big companies specialize in one product or class of products — too many things going on to really get to know every possible product a large company offers. Referral to an agent or department which handles a different class of products is expected and entirely reasonable.
Answer by james m
In large agencies there are several agents. Each agent usually handles a different line. Example:
A personal lines property casualty agent might handle only auto and home insurance. Another agent may handle only commercial coverages. Then another agent may handle life and health. Then another might handle investments.
It’s like going to Walmart. If you want to buy groceries, you go to the grocery department. For housewares you go to that department. If you want clothing, you go to the clothing department.
Also, just like Walmart, you can have all your lines billed on one statement.
Give the Nationwide agency a chance. They are there to help you, and just like Walmart, without people like you, (customers) they would be out of business.
You said that the Nationwide office is close to your home. Go in to the office and find out what the problem is. You have 30 days to get the problem taken care of before the policy cancels.
Answer by PATRICK L
make use of the SE like google or yahoo to get some ideas first if you want to get the massive information,however if you do not want to spend so much time,here http://www.CarInsuranceTip.info/free-car-insurance.htm is a direct and good resource for your questions.
Give your answer to this question please!
Why when you are in a service business you have the goods the customer requested? – Fax Service
Posted by in Fax Service on February 1, 2011
Ask by i’m watching washinton d.c.: Why when you are in a service business you have the goods the customer requested?
why after you speak to/// e-mail to/// mail to,/// fax to ///do these ignorant
morons say when you follow up, oh im just about to take a nap…like you have a crystal ball thing going on there, or they will say, she went on line i never thought i would get so many e-mails back
just to many..May i ask you do you still want to move your boat correct?? yeah, but take me off your list im not ready now,,,fuc#@@ rude mo. fletchers
i apologize for the above sentment expressed by me, read it over and by golly i was as rude as the people im bitching about..i just want honesty you were higher than so & so..ok maybe we can work on it…just blowing people off like all my timw and energy spent means
nada..thats not fair..put that shoe on there foot and you’ll see a dramatic change once the see how nasty and rude they were being..needed off my chest
Featured answer:
Answer by Marian M
Most people are idiots. period
Answer by Bunny D.
No problem about bitchin. I could feel your pain. No one likes to have their business time wasted. I hate people that try to “Wind me up and want to watch me dance.”……….I hate that also. Cheers.
What do you think? Answer below please!
What are the next step if Sony Customer Service don’t want to help? – Fax Service
Posted by in Fax Service on January 31, 2011
Ask by Princess: What are the next step if Sony Customer Service don’t want to help?
I was trying to make a purchase at sonystyle.com (Vaio Notebook). Before the checkout Sony charge my credit card I don’t know why cause they were not yet authorized… so when I tried to checkout there wasn’t enough credit on the card to a second charge… technically I never bought anything but they never refund the money… 15 days have been passed since then and they never returned my money. They said it was gonna take 3 to 5 days and nothing happened. I’ve called a million times and they say they are gonna send a fax to my credit card to return the money to the credit balance but they haven’t do anything. What should I do? My credit card told me is gonna take 60 days to the refund if they don’t send the fax… I can’t wait that much. My credit card is a prepaid card, so is not credit money, is my money… I need a computer and now I’m without the money and without the computer.
when I said my credit card told me… I mean my credit card bank… the card doesn’t speak 
Answer:
Answer by kissmymiddlefinger
I think what happened is that there was a hold placed on your account and when the charge slip does not show up, the ‘charge’ will fall off.
I am soo sorry that this has happened to you (TIVO screwed me like this once)
URGH,
not super sure what you can do other than wait since it is not a credit card
Answer by Sofia!
Well, you should contact the corporate office and speak with the top manager and demand her/him to fix the problem right away. You may write a letter as well to the corporate office complaining about the issue. When you call, don’t tell the whole story to whoever picks up, ask for the top manager in charge and talk serious. Ask for her manager id she isn’t much help and you may even get to the very top manager. I’d say get on it and get serious. I wish I was there to call lol
I have had many customers who had this same problem. This issue must be taken care of max. 2 weeks. What they can do is just contact one of their stores or the office and return it straight to your card. It is not hard at all, someone needs to wake up and take action.
What do you think? Answer below please!
Q&A: what is the number to customer service for walmart?
Posted by in Fax Service on January 28, 2011
Question by Aaron W: what is the number to customer service for walmart?
I want to find out how to reach Wal-marts customer relations or service departments? I need to speak with them about a manager or two of a wal-mart in North Little Rock Arkansas that have been so unbelievably insensative and down right dissmissive to me and my roomate while we were shopping on 10-18-08. Also, when asked about there conduct or lack there of (meaning had no concern for anything we were asking ,telling , or anything else) an incident that is UNBELIEVABLE! I tried to buy a camcorder from the walmart mentioned above and was told after about an hour of very diligent efforts by two employees to get the camera out from the locked cabinet it was in(as all there’s are). And then I was told an employee had “taken the key home and would not be in for a while….What in the heck is that about? Wait it gets better; after not allowing the employee get the 300 dollar camcorder they also did the following…Went on a religious tyrade filled with insults about the 2-3 employees such as “I never told her that the key for the cabinet was gonna be down” and then goes so far as to say “she hates Jesus and is a sinner, and bold face liar” when speaking of one of the main employees that did nothing but help me. And, they (the two managers I speak of) never even bothered to come handle a simple locked cabinet in order to sell a 300-400 camcorder! This is insane and a HUGE VIOLATION OF ONES RIGHT TO PRIVACY !!! More than that its a crime and by that I mean it is Defimation of ones character, Slander, and probably a felony as they were saying all this to customers(us) who wanted to simply BUY a camcorder! I am so appauled at the behavior and lack of plain old common sense!!! Someone needs to terminate them on the grounds of all the above. The chances of civil and even criminal law suits would be in the forefront of my mind! I am personnally faxing this outrageous yet true story of the incident to as many people as I can! If I worked at Wal-mart and was put in a position like this and it was a lie and unappropriate(these things they told me and my roomate) I would sue them and get my name out of thier lying mouths… Someones religion is of no consequence in this country, and to do so is a CRIME and morally irresponsible!!!! Last time I checked(which was no more than 3 hours ago) people that work hard for this and other huge corporations still are at the end of the day Americans, and as such they have a right to know about this and put an end to it,as well as a right to pursue harsh LEGAL and possible FEDERAL routes to end the slander and unreal behavior these so called “managers “at this Wal-Mart “(The one in North Little Rock AR. on Mcain Blvd ;just so you know ). It’s despicable and I hope Wal-Mart executives somewhere see and or here about this unexceptable behavior, AND let the two managers I am speaking of become JUST customers….AS IN FIRE THEM FOR PRIVACY INFRINGEMENT ,AND UNEXCEPTABLE WORK ETHICS…i AM DONE WITH WALMART IN NORTH LITTLE ROCK ARKANSAS AND THATS A SHAME. Especially since Sam Walton built that Company in this very stae….what a confusing yet eye opening position the two managers have put in my mind about Walmart period! That position is to not be in the position….It makes me ill ! So if you work at Walmart in North Littlee Rock Arkansas I would be very careful not to offend the managment as they seem to have no reguard for laws about freedom of religion and a right to thier privacy . Walmart policies on religion, which are to my knowlege not in existance because it matters and is a low blow to the whole companys reputation!!!
Selected answer:
Answer by STEVEN F
1-800-WALMART
Please Add your own answer in the comments!
Visa Gift Cards? Customer Service!?
Posted by in Fax Service on January 27, 2011
Ask by Baby #1 due October: Visa Gift Cards? Customer Service!?
Hopefully I’m in the right area. Has anyone ever had any problems with these visa gift cards? My husband and I received two $ 100 visa gift cards for christmas. well, one of them worked and the other was loaded incorrectly. We preceded to contact the number on the card and they told us we would have to fax them a bunch on information and we should have another card within 48-72 hours. We faxed the information they needed a week ago. I called again today and they told us that it was still under review and we would have to call again in 3 to 4 days. Has anyone else had any problems like this with these gift cards? If so, were you able to get ahold of anyone that could actually help you?
The number on the back of my card is 1-800-675-7984. Or the web site www.gift2go.net
Good Answer:
Answer by Snappy
I lost track of the balance of my card and called the customer service number. I was only able to call once though.
Answer by friendlyman
Yeah, visa gift cards are a pain in the sponge to deal with. The part I hate most is those little fees that just happen to pop up everywhere. Like if you purchase it, use it, reload it, don’t use it quickly enough, call customer service about it, etc. Your best bet is to use them at the actual store rather than online, then ask the people who gave them to you to buy you regular gift cards from your favorite retailers. But first, tell them what they are 
Thanks for asking!
Answer by Roleen O
I too have had problems with the Visa Gift Card. However, I can’t seem to TALK to anyone. The number on the back of the card is an Automated Customer Service Number.
Do you have a better number that I can contact them with? I would appreciate any help I can get.
Please Add your own answer in the comments!
Need help with T-mobile’s horrid customer service. ? – Fax Service
Posted by in Fax Service on January 27, 2011
By Sara L: Need help with T-mobile’s horrid customer service. ?
T-Mobile told us that we are not in a good coverage area. They told us we would not have to pay the early termination fees. They told us we could go ahead and switch to a new service provider. We called again, just to be sure we heard right. Yes, they told us, we absolutely will NOT be charged the cancellation fee and to go ahead and switch. We called ONE MORE TIME before we walked into the Verizon store to be very certain. We were told again, we would not be charged. So we switched, and now Tmobile is hounding us to pay the early termination fees. We’ve faxed information to the like they said, THREE TIMES. They said they never received the info. They said that there is no proof that any customer service reps told us we wouldn’t have to pay. We just got a letter from T-Mobile today telling us we needed to pay the $ 400 NOW. No one we talk to will help us. Does anyone have ANY suggestions? I am absolutely SICK of Tmobile. They are a horrid company.
I asked them about that because at the beginning of the call it says, “This call may be monitored or recorded for quality assurance purposes.” But they said they didn’t keep recordings and not all calls are monitored.
Answer:
Answer by truejee
Aren’t the calls monitored when you call customer care? I’d call and ask about that then explain your situation. Or if you remember the reps names, that would also help. Hope your problem gets resolved.
Answer by anna d
That sucks, I recommend contacting the Better Business Bureau in your area, I find that the BBB is able to get our Executive Customer Relations department involved really quickly, they’ll look into this in depth for you.
“Calls may be monitored for quality” means they randomly listen to some calls to mark us (the reps) on our quality (whether we’re doing our jobs right). Recordings are not saved or associated with your account. And certainly not all calls are monitored, that’d mean we needed at least one quality person for each rep! we have, like one quality guy for every 100 to 150 people at my center. This is something nobody seems to understand, customers are always saying “can’t you just listen to the recordings? omg!” yeah, I wish, then we wouldn’t have to depend on the crappy notes some reps leave. Which sounds much like what’s happened to you, although from the number of calls you’ve made you’d think at least one person would have left decent memos.
Er, sorry to ramble on. I hate it so much when other reps leave incomplete notes.
Answer by cjacoryp
I Work for At&t Wireless, and when customers move to a area that has no coverage or low coverage we dont charge them termination fees.
Not all calls are listened to though, however at at&t everysingle call is monitored, its just that your QA or Supervisor will only listen to about 3 of them a week.
I agree I would go to the BBB also, and its true that agents should leave good notes but its crazy that you would get charged for that anyway.
I work for at&t customer service, but I got T-mobile service though.
You think T-Mobile is bad, our customer service can be much worse.
Give your answer to this question please!
